Refund policy
Return & Refund Policy
At STRYVE, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it.
- Be returned in its original packaging.
- Include all accessories and original contents.
- Be accompanied by proof of purchase.
Returns that do not meet these requirements may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
The return address will be provided once your return request has been approved.
Please include:
- Your order number.
- The reason for your return.
- Photos if your item is damaged, defective, or incorrect.
Once your request has been reviewed, we'll provide instructions on how to return your item.
Returns sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives:
- Damaged
- Defective
- Incorrect
If the return is approved due to one of the reasons above, STRYVE will cover the return shipping costs.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at:
We'll work with you to resolve the issue as quickly as possible.
Exchanges
If you'd like to exchange your item, the fastest option is to request a return (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Consumer Rights
This Return & Refund Policy does not affect any statutory rights you may have under the consumer protection laws applicable in your country or region. Where local law grants you additional rights, those rights will apply.
Contact
For any questions regarding returns or refunds, please contact us:
Email: stryve965@gmail.com